Frequently Asked Questions
SHIPPING & ORDERS
Is shipping really free?
- Yes, free standard shipping on all U.S. orders over $100.
How long does shipping take?
- Orders are processed within 3–5 business days. Once shipped, you’ll receive a tracking number via email.
RETURNS & SUPPORT
What is your return policy?
- All sales are final. If your order arrives damaged or defective, please contact us at info@lilamats.com within 5 days of delivery with photos, and we’ll work with you to make it right.
PRODUCT DETAILS
How do I know which mat is right for me?
- All LILA mats have the same size (72 × 24 inches), thickness (4.8mm), grip, and performance. The only difference is the color—choose the one you love most!
Can I use this mat without a towel?
- Yes. The PU surface is designed to activate with moisture, meaning grip improves as your body warms up.
Why does my mat show sweat or moisture marks?
- Our mats absorb moisture to maintain a strong, non-slip grip. Temporary marks may appear after use but will fade as the mat fully air dries.
How thick is the mat?
- 4.8mm—providing cushioning for your joints while maintaining stability for balance and strength work.
What is the mat made of?
- A premium PU top layer for grip, paired with a natural rubber base for support and stability.
Is the mat non-toxic?
-Yes. Our mats are made without PVC, phthalates, or harmful chemicals.
CARE & USE
How often should I clean my mat?
- Wipe down after each use. For a deeper clean, wipe with a gentle cleaner weekly or as needed.
Can I put my mat in the washing machine or shower?
- No. To protect the surface, avoid soaking or using high-pressure water.
How should I store my mat?
- Store rolled with the PU side facing outward in a cool, dry place away from direct sunlight.
MORE FROM LILA
Can I use this mat for Pilates or workouts?
- Absolutely. LILA mats are designed for yoga, Pilates, stretching, and everyday movement.
When will new mats be available?
- New designs are dropping soon. Join the LILA list for early access and exclusive discounts.