Frequently Asked Questions

SHIPPING & ORDERS

Is shipping really free?
Yes, free standard shipping on all U.S. orders over $100.
How long does shipping take?
Orders are processed within 3–5 business days. Once shipped, you’ll receive a tracking number via email.

RETURNS & SUPPORT

What is your return policy?
All sales are final. If your order arrives damaged or defective, please contact us at info@lilamats.com within 5 days of delivery with photos, and we’ll work with you to make it right.

PRODUCT DETAILS

How do I know which mat is right for me?
All LILA mats have the same size (72 × 24 inches), thickness (4.8mm), grip, and performance. The only difference is the color—choose the one you love most!
Can I use this mat without a towel?
Yes. The PU surface is designed to activate with moisture, meaning grip improves as your body warms up.
Why does my mat show sweat or moisture marks?
Our mats absorb moisture to maintain a strong, non-slip grip. Temporary marks may appear after use but will fade as the mat fully air dries.
How thick is the mat?
4.8mm—providing cushioning for your joints while maintaining stability for balance and strength work.
What is the mat made of?
A premium PU top layer for grip, paired with a natural rubber base for support and stability.
Is the mat non-toxic?
Yes. Our mats are made without PVC, phthalates, or harmful chemicals.

CARE & USE

How often should I clean my mat?
Wipe down after each use. For a deeper clean, wipe with a gentle cleaner weekly or as needed.
Can I put my mat in the washing machine or shower?
No. To protect the surface, avoid soaking or using high-pressure water.
How should I store my mat?
Store rolled with the PU side facing outward in a cool, dry place away from direct sunlight.

MORE FROM LILA

Can I use this mat for Pilates or workouts?
Absolutely. LILA mats are designed for yoga, Pilates, stretching, and everyday movement. 
When will new mats be available?
New designs are dropping soon. Join the LILA list for early access and exclusive discounts.